Jerks With Homes:  How to deal with members of the public who are being jerks about homeless folks

Some of the issues covered:

• How to sort out bigotry from “legitimate” concerns.
• How flight attendants can teach you a valuable skill.
• How to combat the dehumanization of people.

Presented by Ryan Dowd:

• Author of the American Library Association book, The Librarian’s Guide to Homelessness.
• Executive Director of a large homeless shelter outside of Chicago.
• Global trainer to libraries, police departments, nonprofits and other organizations on how to compassionately manage problematic behavior from troubled individuals.

Want to receive weekly tips from Ryan on how to work with homeless, addicted and mentally ill patrons?  Sign up here.

Note: This is a “members-only” webinar. Please do NOT share this link outside of your organization!