Online Webinar

Turning Outward: What Does Your Community Really Want?
Presenter: Linda Bruno
Tuesday, February 9, 2021
2:00 pm - 3:30 pm

When you saw this title, you may have thought, “We turn outward every day, serving our communities!” And of course, you do.

Sometimes, though, we serve our communities by giving them what we think they want. In other words, maybe we could be a bit more intentional in turning outward.

The question, then, is “what does your community really want?” And the answer, we know, isn’t found by guessing. If we really want to turn outward to find out what they want, we need to be willing to ask.

In this 90-minute webinar based on the comprehensive study and resulting tools offered by the American Library Association in conjunction with The Harwood Institute for Public Innovation, we’ll look at what turning outward actually involves. We’ll discuss some of the questions we can ask individuals as well as groups of community members that will help us serve them even better. And since we’ve all heard the statistics about how humans resist change, we’ll even talk about how to get staff members on board.

Presenter:  Linda Bruno

Linda Bruno has been developing and conducting training seminars for more than ten years. Certified with Development Dimensions International and Achieve Global, she also offers her own workshops on Customer Service, Supervisory Skills, Personalities, Organizational Skills, Effective Communication, Returning Balance to Your Life, and many other topics.