Starting with Why: The Patient’s Experience…the Providers’ and Leaders’ Challenge

Feb 18, 2021 12:00pm -
Feb 18, 2021 01:30pm

Event Description

AMSUS:  Where Health Leaders Come to Learn

Leading the Transformation to HRO Series
The journey to becoming a High Reliability Organization (HRO) is a high priority across the Defense Health Agency and the Veteran’s Hospital Administration. Join AMSUS and current senior federal leaders in this dynamic and evolving series of dialogues on the implementation and operational challenges to providing more consistently safe, better, and reliable care. We’ll be exploring everything from mindset to metrics. Join us for a frank and open sharing of these challenges and how leaders at the VA and DHA are developing and executing their HRO strategies. We’re coming to share, to learn, and get better together!

This webinar series is ideal for those on the journey to HRO seeking to share their experiences and learn from fellow leaders in this endeavor. Please join us and share the questions, ideas and approaches you are experiencing along this journey. Your feedback and questions will drive how the future of the series evolves, the experts we invite, and the insights we all learn from each other to get better.

Session 1:  Starting with “Why” The Patient’s Experience…the Providers’ and Leaders’ Challenge
The leaders and staff in good healthcare organizations have buy-in to becoming safer, more reliable, and creating better patient outcomes, but the great ones are committed to it. How and why are those great ones committed? They are driven by a deeper and foundational clarity of their purpose and who they are serving. In this first in an evolving series around the HRO journey, you’ll hear first-hand from the patient’s experience and hear from healthcare leaders on the challenges to systematically do better in a profession where almost everyone thinks they are already trying their best. What makes delivering safe and reliable care so difficult?  What can we learn from those in the trenches to get better? 

Date:         Thursday, February 18, 12-1:30 PM EST
Speakers: In Development

Target Audience: Leaders and Clinical practitioners of the HRO journey


This web series is sponsored in part by:


Arbinger: Mindset change training, consulting, and coaching

Event Type:Webinar
Early registration ends on Jan 12, 2021.
Regular registration starts on Jan 13, 2021 and ends on Feb 17, 2021.
Late registration starts on Feb 18, 2021.