Are you new to a leadership role in your dealership’s service department? After learning how to assess your performance, do you want to learn practical tactics for improving not only your numbers, but your own personal performance as well? Then attend this one-and-a-half-day program, which will cover the fundamental skills needed to effectively run your dealership’s service department. Attendees will develop personal action plans to take back to their dealerships. This course balances management strategy with down-to-earth tactics that you can implement in your dealership.
The Role of a Service Manager
- Basics of finance for service managers
- Determining your departmental financial goals
- Understanding key performance indicators (KPIs)
- Assessing your departmental processes and procedures
- Scheduling tactics to minimize wasted time and maximize hours billed
Becoming the Leader of Your Service Department
- How to effectively recruit, hire and on-board new technicians
- Operational training techniques to enhance the learning process
- How to effectively communicate performance expectations and goals
Growing Sales and Profitability
- Pricing techniques and standard charge billing
- Marketing programs and techniques that work
- Managing warranty as a customer acquisition strategy
- How the service department supports the rest of your dealership
- Staffing for exceptional service with financial responsibility
The purpose of Associated Equipment Distributors’ (hereinafter, “AED” or the “Association”) seminars, and related activities, (hereinafter, “the Event”) are to create a forum for AED members to participate in the affairs of the Association, advance the common interests of equipment industry companies, partake in educational programming, network with industry colleagues, strengthen existing business relationships, and identify new business opportunities.
To further these purposes, and to ensure AED fulfills its contractual obligations to its host facilities and exhibitors, as well as to protect members, guests, vendors, volunteers, speakers, sponsors, and exhibitors (hereinafter, collectively, “Event Attendees”), the Association has adopted the following conduct guidelines (hereinafter, the “Attendee Conduct Guidelines”) that shall govern the Event. The Attendee Conduct Guidelines shall apply in all areas licensed, leased, or rented by AED for the Event. The Attendee Conduct Guidelines shall be distributed to Event Attendees in the meeting registration kit. Event Attendees must sign and consent to these Attendee Conduct Guidelines below.
By being admitted to the Event, Event Attendees agree to abide by these Attendee Conduct Guidelines. AED reserves the right to eject any individual or company from the Event who violates these rules or who otherwise acts in a manner inconsistent with the purpose of the Event. In the case of ejection from the Event, the event registration fee will not be refunded.
By proceeding with registration, you agree to abide by the following Attendee Conduct Guidelines for the Event:
Attendee Conduct Guidelines
The purposes of Associated Equipment Distributors (AED) Events, and related activities, (“the Event”) are as follows:
1. To create a forum for AED members to participate in the affairs of the association;
2. To advance the common interests of equipment industry companies;
3. To partake in educational programming;
4. To network with industry colleagues;
5. To strengthen existing business relationships; and
6. To identify new business opportunities.
To further these purposes, the Association has adopted these guidelines to govern the Event. Every attendee shall be considered to have notice of these guidelines and, by being admitted to the Event, agrees to abide by them. AED reserves the right to eject any individual or company from the Event who violates these rules or who otherwise acts in a manner inconsistent with the purposes of the event. In such case, the event registration fee will not be refunded.
1) Every Event registrant shall receive a badge from AED. Individuals without official badges shall be denied Entry to the event. Badges are not transferable.
2) Event attendees shall be respectful of other attendees and shall not engage in conduct designed to intimidate or harass any individual or company, or that creates an unduly hostile or inflammatory atmosphere.
3) Event attendees shall, at all times, act professionally, respectfully, and in furtherance of the purposes of the Event.
4) No person under the age of 18 will be admitted to the Event without the express permission of a duly authorized agent of AED.
5) Event sponsors have compensated the Association for the opportunity to communicate with event attendees. Therefore, in fairness to our event sponsors, only literature approved or published by AED may be distributed in the registration area, meeting rooms, exhibit areas, and outside the exhibit areas. Non-approved items will be removed.
6) Individuals or companies that have not purchased Event sponsorships may not solicit business or engage in outreach to meeting attendees within or near the Event areas. Any individual or company found to be conducting business or engaged in public outreach as outlined in the aforementioned manner is in violation of these rules and shall be removed from the Event areas.
7) Event attendees are prohibited from displaying any unauthorized signs in the Event areas. Only AED or bona fide Event sponsors may display signs in the Event areas. All unapproved signs will be removed.
8) Attendees understand and consent to AED’s use of their image, likeness, appearance, name, and voice (hereinafter “Image”) in promotional and marketing materials used for a commercial or fundraising purpose for the benefit of AED. This consent will apply to all Images taken or commissioned by AED during my attendance at the Event, and will apply to the use of those Images at all times both during and after my attendance at the Event. By attending the Event, all Attendees waive any claims to compensation or damages based on the use of their Image by AED for commercial or fundraising purposes.
9) The President and CEO of AED shall be the sole decision maker in interpreting and enforcing these guidelines. Any decision made by the Association’s President and CEO regarding violation of these rules or to eject an attendee or company from the event shall be final. AED reserves the right to grant exceptions to these rules in extraordinary circumstances and the decision to do so shall not constitute a waiver of the future applicability of any rule.
10) These guidelines may be modified or changed at any time without notice to Event attendees.
Any questions about these rules or notices of violation should be directed to AED GENERAL Counsel, Michael A. Airdo, of AIRDO WERWAS, LLC, at 312-506-4480, or by EMAIL at email@example.com.
Associated Equipment Distributors is subject to the Antitrust Laws of the United States, as are all businesses. Unlike most private businesses, however, the very nature of a trade association fulfills the first requirement of an antitrust violation under Section 1 of the Sherman Act, that of a “combination.”
AED therefore, recognizes the need to be constantly vigilant to prevent fulfillment of the second requirement, relating to actions which could result in an illegal “restraint of trade or commerce.” Any failure on the part of AED to comply strictly with the antitrust laws could result in severe penalties. Treble damages for successful litigants, fines and possible jail terms for individuals involved in any illegal activities, and even dis-establishment of the Association itself are all harsh remedies of the law. These penalties manifest the law’s strong public policy in favor of free and unfettered competition as the rule of trade.
Two laws of the United States which define the antitrust liabilities of trade associations, Sections 1 and 2 of the Sherman Act and Section 5 of the Federal Trade Commission Act, are both very general in their wording and broad in their scope. Over the years, the courts have interpreted the broad language of the statutes and have provided specific examples of unlawful conduct which violate the principles set down in the law. AED recognizes that so long as it strives to conduct itself in accordance with such guidance, antitrust problems will be avoided.
Inasmuch as it is the policy of AED to comply fully in all respects with the antitrust laws , the following basic principles are endorsed by its Board of Directors as a guide for all members serving in some official capacity for the Association:
1. AED and its members shall make every effort to insure that all of their actions comply with both the letter and spirit of the antitrust statutes of the United States.
2. Any firm meeting the requirements of membership as set forth in Article IV of the bylaws shall be welcomed into AED on a non-discriminatory
basis. Once a firm becomes a member, it shall be entitled to the same services that are available to other members on a non-discriminatory basis. No firm shall be expelled except for just cause, and in such manner as is established in the bylaws to insure that the expulsion is fair, objective, reasonable and non-discriminatory.
3. AED will not indulge in, or sanction, any discussions of current or future prices of construction equipment, either for sale or rent. AED meetings and publications will never be a forum for the exchange of information, which could lead to the establishment of cooperative arrangements or activities in violation of the antitrust laws.
4. AED will conduct all statistical functions on a voluntary basis, and all data collected from individual companies will be treated confidentially. Non-members who desire to participate or to receive the results of statistical surveys shall be permitted to do so. Any statistical reporting of past transactions will be reported in composite form and will be clearly spelled out as to its purposes, limitations and proper usage, on terms compatible with the antitrust laws.
5. AED will never enter into or sanction any agreements, which tend to restrict competition between members or within the industry generally. Any standards established by AED shall be formulated by a broad consensus of the membership to insure that there is no anti-competitive effect on the members or on the industry itself.
6. Trade shows sponsored by AED shall be conducted in a non-discriminatory manner. All exhibitors shall have reasonable access to the show on equal terms. AED and its members subscribe to the basic philosophy that free trade and the interaction of competitive forces yield the best allocation of economic resources, the lowest prices to customers, the highest quality, and the greatest progress. AED’s policy on antitrust reaffirms its commitment to conduct the Association’s affairs in a manner conducive to the attainment of those goals.
Refunds are not permitted within 14 days of the event.