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Not available to ship to EU countries.  

A Supervisor's Guide to Workforce Management
Member Price$19.95
Non-Member Price$19.95
Merchandise Description

This book is designed to help contact center supervisors understand the workforce management process and their role in supporting the overall staffing plan, including how to effectively communicate and coach frontline staff on schedule adherence and the importance of individual contributions to service delivery.


Society of Workforce Planning Professionals, LLC · 6508 Grayson Court · Nashville, TN  37205 · 615-352-4292  

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