Online Store
Contact Us
Back to SWPP Website
Upcoming Events


Merchandise Details


Not available to ship to EU countries.  

Workforce Management Essentials
Member Price$19.95
Non-Member Price$19.95
Merchandise Description


This book is designed to help call center workforce management professionals plan the right number of staff and communicate the important principles of staffing to all call center stakeholders.

Topics include:

  • Introduction to Workforce Management
  • Calculating Staff Requirements 

  • Understanding Staffing Tradeoffs 

  • Creating Staff Schedules 

  • Managing Daily Staffing and Service 

  • Maximizing Schedule Adherence 

  • Communicating Power of One Concepts 

  • Power of One Programs and Activities 

This book is one of the many tools provided by SWPP to support workforce planning professionals around the world

$19.95 reg. price USD plus shipping and handling


Society of Workforce Planning Professionals, LLC · 6508 Grayson Court · Nashville, TN  37205 · 615-352-4292  

© Copyright 2023

© 2024 Community Brands Holdings, LLC. All rights reserved.