The Ghost(s) of Chatbots Past & What’s Next
Jeff Fettes | Chief Executive Officer | Laivly | Founder | 24-7 Intouch
Chatbots seemed like a natural evolution for CX and many companies were quick to ride the first wave – but did they deliver on their promise? Technology has changed almost everything about chatbots since they were introduced so now we face the challenge of which options to adopt in order to maximize operational efficiencies while still getting the customer satisfaction we aim for. Join Jeff Fettes of Laivly for this interactive session, and be introduced to a solid framewor4k for identifying your contact types and workflows, and evaluation the suitability of chatbots, agent assist or high value human interaction.
Session sponsored by Laivly
THIS IS A RECORDING OF A HYBRID EVENT HELD IN OCT. 2021 AT THE NATIONAL SYMPOSIUM