Shopping

Guest
Merchandise Details
9 Ways to Stay Cool, Calm, and Collected
Sorry for the inconvenience, this product is no longer available.

Member Price$0.00
Non-Member Price$0.00
You can earn education credits by purchasing this product.
Credits will only be earned after the product is paid in full.
Education Credit: Self-Paced Learning
Credit Amount: 1
Merchandise Description

9 Ways to Stay Cool, Calm, and Collected
December 17, 2019
 

Have you ever found yourself getting frustrated – maybe even a bit angry – with no effective way to get your emotions back on an even keel? Whether you are a staff member dealing with patrons and volunteers or a volunteer dealing with staff members and patrons, the people we interact with in our library environments can sometimes trigger emotions that don’t always serve us well.

In this fast-paced 60-minute webinar, we’ll look at why we travel that path to begin with – and how we can put the brakes on before our anger gets the best of us – or someone else. We’ll discuss how we can use emotional intelligence to stay cool, calm, and collected, allowing us to take a step back to reassess what’s really going on in a difficult situation.

Give your self-confidence – and self-awareness - a boost by attending this webinar!

Presenter:  Linda Bruno

Linda Bruno has been developing and conducting training seminars for more than ten years. Certified with Development Dimensions International and Achieve Global, she also offers her own workshops on Customer Service, Supervisory Skills, Personalities, Organizational Skills, Effective Communication, Returning Balance to Your Life, and many other topics.

 

© Copyright 1996-2021 Southeast Florida Library Information Network, Inc.
Office 452, Wimberly Library, Florida Atlantic University
777 Glades Road, Boca Raton, FL 33431
Phones: 561-208-0984 - 877-733-5460 (toll free)
email: training@seflin.org


The Southeast Florida Library Information Network and related materials are funded under the provisions of the Library Services and Technology Act, from the Institute of Museum and Library Services, and the Library Cooperative Grant, from the State of Florida, both of which are administered by the Florida Department of State's Division of Library and Information Services.


© 2024 Community Brands Holdings, LLC. All rights reserved.