Supervisor Series: Emotional Intelligence Refresher
Recorded on: 2018-10-16
Emotional Intelligence – maybe you’ve heard the term, but what in the world does it mean? The short answer is simply being intelligent about emotions – yours and others’. The longer – and much more interesting – answer will fascinate you.
We’ll begin this session by taking a look at emotions:
What are emotions anyway?
Are we even aware of them when they happen?
Can we control them?
Then we will “look in the mirror” and begin to explore the first two elements of Emotional Intelligence, self-awareness and self-management, both of which are critical to your effectiveness as a leader – leading to social awareness and relationship management!
Presenter: Linda Bruno
Linda Bruno has been developing and conducting training seminars for more than ten years. Certified with Development Dimensions International and Achieve Global, she also offers her own workshops on Customer Service, Supervisory Skills, Personalities, Organizational Skills, Effective Communication, Returning Balance to Your Life, and many other topics.