Supervisor Series: Conflict Management-Let's Have a Discussion
2019-07-16
90 min
Conflict...the very word can strike fear into the hearts of most of us, but it doesn’t have to be that way. Recognizing the who, what, and why of conflict can often lead to productive solutions, rather than anxiety, blame, or resentment. With this webinar, you’ll learn the who, what, and why of conflict. You’ll discover specific clues that conflict exists, the most common causes of conflict, and the consequences that can result if the conflict is not handled with a win-win approach. Uncover 12 questions to ask before attempting conflict resolution and learn specific ways to set an example during the process. Learning to use the 3 key steps to resolving conflict will make life easier at work –and at home.
If you’ve ever found yourself uncomfortable in a conflict situation – and who hasn’t?! – you’ll want to take advantage of this webinar!
Presenter: Linda Bruno
Linda Bruno has been developing and conducting training seminars for more than ten years. Certified with Development Dimensions International and Achieve Global, she also offers her own workshops on Customer Service, Supervisory Skills, Personalities, Organizational Skills, Effective Communication, Returning Balance to Your Life, and many other topics.