Merchandise Details
Continuing Education - Emotions in Retail
Member Price$15.00
Non-Member Price$30.00
You can earn education credits by purchasing this product.
Credits will only be earned after the product is paid in full.
Education Credit: MaRC - Design PDU
Credit Amount: 1
Merchandise Description

Emotions in Retail

A quiz based on Shop! podcasts

Course Description
A panel of subject matter experts discusses the importance of human emotions in retail design.

Learning Objectives
Upon completion of this course, you should be able to:
1: Understand the importance of introducing delight to the customer experience
2: Identify ways to deliver delight and positive emotions.
3: Identify issues that can cause bad emotions and memories
4: Understand the obstacles to measuring the ROI of experience design.

Credits: Successful completion of this course will provide current Shop! MaRC holders with 1 PDU in Design towards their tri-annual recertification.

Course Length: 60 Minutes
Course Components: two podcasts and quiz based on podcast content
Shop! Value Cycle Focus: Phase 2 of the Shop! Value Cycle – Design
MaRC Recertification Credit: 1 MaRC – Design PDU


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