This program runs for approximately 18 minutes.
Excellent customer service is all about making a connection and helping other people. This seems pretty straight-forward, but it takes real work to offer the best service consistently, day after day. It requires the right attitude and the development of specific customer service skills.
The “customer” part of customer service
- Greet the customer
- Connect with the customer
- Respect the customer’s priorities and time
The “service” part of customer service
- Listen and evaluate
- Meet the customer’s needs
- Know your business
This entertaining video follows a friendly rivalry between two coworkers competing to show off their customer service skills. Meeting various challenges along the way, their story shows why customer service counts!
Requested items are sent through the delivery service as soon as a copy is available. If no copy is available, you will be added to the Wait List. Please allow time for delivery. You may borrow the DVDs for two weeks.