Individuals experiencing homelessness represent a large portion of patrons in many libraries today. In this 60-minute workshop, Ryan Dowd, author of The Librarian's Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, provides you with a greater understanding of patrons affected by homelessness and their communication styles. You’ll learn about how to implement empathy-driven enforcement, an approach originally developed in homeless shelters that can help you effectively work with community members affected by homelessness

Presenter:  Ryan Dowd

Ryan J. Dowd has spent most of his career as Executive Director of a large homeless shelter near Chicago. In addition, he trains organizations around the globe (including libraries, homeless shelters, and hospitals) on how to use empathy-driven enforcement with homeless individuals. For more information, visit http://www.homelesslibrary.com.