17+ Ways to Nurture Customer Relationships
Tuesday, June 9, 2020
2:00 pm - 3:30 pm

If you look up the word relationship, you’ll find something along the lines of… “the relation connecting or binding participants in a relationship” or… “a specific instance or type of kinship.”

Although normally, you may not think of binding your patrons (although sometimes you might feel like you’d like to!), maybe the more accurate meaning of “relationship” when it applies to our patrons, would be to blend those two statements. I like to think of patron relationships as a “binding kinship.” In other words, something draws them – and keeps them coming – to your library. Often that something is “kinship.” They like how they feel when they come to your library. It has become their “third place.”

In this fast-paced 90-minute session, we’ll talk about how to nurture relationships with your patrons to keep them coming back. We’ll develop a list of simple, cost-free, easy-to-implement ways to make them feel welcome. When they feel welcome, they’re more likely to be an advocate for your library – and we can all use more advocates!

Presenter:  Linda Bruno

Linda Bruno has been developing and conducting training seminars for more than ten years. Certified with Development Dimensions International and Achieve Global, she also offers her own workshops on Customer Service, Supervisory Skills, Personalities, Organizational Skills, Effective Communication, Returning Balance to Your Life, and many other topics.