Customer Service from the Inside Out

Mar 16, 2021 02:00pm -
Mar 16, 2021 03:00pm
(GMT-5)

Event Description

Online Webinar

Customer Service from the Inside Out
Presenter: Linda Bruno

Tuesday, March 16, 2021
2:00 pm - 3:00 pm EST

Have you ever been in an establishment where you could feel the tension of the employees? Or perhaps you could see them stomping around or hear them “harrumphing” as they went about their business. Whichever signal they were sending to give you a clue about their dissatisfaction, chances are that clue was at least in part due to a lack of internal customer service.

But what is “internal” customer service? Aren’t our customers from the outside? Most are, of course. But we can’t serve those outside customers unless we are working to serve our internal customers as well.

In this one-hour session, we’ll define internal customer service – what it is and who’s involved. Then we’ll brainstorm best practices to make sure our internal customer service is as good as it can be!

Presenter:  Linda Bruno

Linda Bruno has been developing and conducting training seminars for more than ten years. Certified with Development Dimensions International and Achieve Global, she also offers her own workshops on Customer Service, Supervisory Skills, Personalities, Organizational Skills, Effective Communication, Returning Balance to Your Life, and many other topics.


Event Type:Training
Category:Community
Early registration ends on Jan 24, 2021.
Regular registration starts on Jan 25, 2021 and ends on Mar 13, 2021.
Late registration starts on Mar 14, 2021.
(GMT-05:00) Eastern Time (US & Canada)