Trauma basics & the five most important seconds of conflict

Topics Covered:

• How your actions influence the person’s brain (and behavior!)
• Four specific ways that conflict can be more challenging when you work with people who have experienced trauma.
• Five de-escalating tools that you want to get right.
• Video examples of how to enforce rules and deal with upset customers.
   

TRAINING INCLUDES:
Live Q&A with Ryan
Printable infographic
Interactive workbook
Certificate of completion

If you're unable to attend live, the training will be uploaded to SEFLIN Niche Academy within 5 days of the live training.

Want to receive weekly tips from Ryan on how to work with homeless, addicted and mentally ill patrons?  Sign up here.

Note: This is a “members-only” webinar. Please do NOT share this link outside of your organization!