4- Week eCourse - Asynchronous

Service design is a holistic, co-creative methodology that puts the user at the center of the service delivery model to create user-centered services. This eCourse will explore the service design methodology as a valuable toolkit that librarians and administrators can use to assess, revise, and create library services, spaces, and workflows.

Within this 4-week eCourse, you will read articles, respond to prompts in a general discussion board, and complete exercises to help familiarize yourself and get comfortable using service design tools. By the end of the course, you’ll create a draft service design plan for a service or touchpoint in your own library. The course will also rely on a workbook created by the instructors that highlight the phases and tools of service design, as well as the list of library service design heuristics.

Limited seating - priority will be given to SEFLIN members.  If your library is not a member of SEFLIN and you do not have an individual SEFLIN account please create an account at seflin.org.  Individuals need to have a SEFLIN account in order to register on the wait-list HERE.  (Please make sure you refresh your browser after opening an account.)  We will grant first come first serve access if seats remain available. 

Presenters: Joe J. Marquez & Annie Downey

Joe J. Marquez holds an MLIS from the University of Washington iSchool and an MBA from Portland State University. He has presented and written on service design, UX tools, library space assessment, website usability, and marketing of the library. His current research interests include service design in the library environment and space usage assessment. He is the cofounder of the LUX Service Design consulting firm. He is the coauthor (with Annie Downey) of Library Service Design. He is an academic librarian in Portland, Oregon. He was awarded the first Future of Librarian Fellowship in 2017 from the ALA Center for the Future of Libraries and was named a 2018 Mover and Shaker by Library Journal.

Annie Downey holds a PhD in higher education and an MLS from the University of North Texas. She has written and presented on service design, critical librarianship, information literacy, K−20 library instruction, assessment, and academic library administration. Her other books include Critical Information Literacy: Foundations, Inspiration, and Ideas and Library Service Design (with Joe Marquez). She is an academic librarian in Portland, Oregon. She was awarded the first Future of Librarian Fellowship in 2017 from the ALA Center for the Future of Libraries and was named a 2018 Mover and Shaker by Library Journal.