Successfully Dealing with Toxic Behaviors in your Library

Apr 30, 2020 02:00pm -
Apr 30, 2020 03:00pm

Event Description

Successfully Dealing with Toxic Behaviors in your Library
2:00 - 3:00 pm

Toxic behavior can seem to defy logic and understanding. Some are oblivious of the negative impact that they have on those around them, and others seem to derive satisfaction from creating chaos and pushing other people’s buttons. Either way, dealing with toxic behavior, whether it's coming from a supervisor, colleague, or patron, can be very stressful.

To deal with toxic behavior successfully, you need a set of approaches that enables you to control what you can and eliminate what you can’t. The important thing to remember is that you are in control of far more than you realize.

Join us for this interactive and informative program and learn ways to more successfully deal with toxic behaviors you experience in your library and your life. You’ll be glad that you did!

Presenter:  Andrew Sanderbeck has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and in numerous countries around the world. 


Event Type:Training
Early registration ends on Feb 20, 2001.
Regular registration starts on Feb 21, 2001 and ends on Mar 17, 2001.
Late registration starts on Mar 18, 2001.
(GMT-05:00) Eastern Time (US & Canada)