Online Webinar

Assisting Users with Technology
Presenter: Diana Silveira
Thursday, September 23, 2021
2:00 pm - 3:00 pm EST

How do I stream a movie? Why won’t my ebook download? How do I fill out this form? How do I get ID.me? How do I find peer-reviewed articles? As librarians, helping users with using technology is essential. During this session, we will explore best practices for helping users with technology, focusing on practical tips that are easy to implement for users in-person, online, and through your website.

 

Presenter:  Diana Silveira

Diana Silveira is a librarian and President of Novare Library Services, where she works with libraries to develop, implement, and utilize technology effectively. Previously, she was employed by the Tampa Bay (FL) Library Consortium and the Charlotte Mecklenburg (NC) Library. She has an MLIS from UNC-Greensboro and a BS in psychology from Catawba College. Her book, Library Technology Planning for Today and Tomorrow, published by Rowman and Littlefield in 2018, is now available.