Legal:

·         The Application Process: Basic Requirements for your application and process, Written criteria

·         Leases and what needs to be offered and included/not included: Lease term and rent, Fees, One Year Offer and acknowledgment , Attorney Fee Provisions and Court Costs, Security Deposit, Standard clauses, Record retention policy

·         Rules of the Community – what should be addressed and the legal standard of review and consistency: Problems

·         Evictions: Three Day Notice, Collections, Schwartz v. McAtee- Default and Material Rule Violations, Writing and Notices for Material Rule Violations, Eviction Court-choosing Legal Representation

·         55+ and Open Communities: Differences between, How to ,and Rules

·         Fair Housing – what it is, the laws and the basics on what to do to comply

·         Sales – The minimum sales under the law, Office qualifications, What you and Employees should be doing, Licensing-how do you want to sell

·         Operations: When do old homes come out/new homes come in, How to maintain community standards, Lot issues – who’s responsible for what,   Access issues, Utility issues, Rent – How to collect and what to do when they don’t pay, Handling bad behavior of residents  

·         Dept of Health and Ohio MH Commission 

Management:

• The basic duties of a community manager
• The importance of developing relationships with local agencies
• Newsletters and Communications with residents
• Knowing what you need to be licensed for to do what.
• Resident Relations: Doing things for the residents to developing a better rapport with them