2020 Advanced Service Management Seminar

Oct 08, 2020 08:00am -
Oct 09, 2020 12:00pm

Event Description

This seminar will allow experienced professionals to hone in on the skill-sets needed to take their service department to the next level.

Combining the basics of financial management for profitability with new concepts of customer relationship management, neuromarketing, emotional intelligence and critical thinking techniques, this seminar will provide attendees with strategies and practical tactics that can be implemented immediately in the service department.

Content includes:

  • Having an intelligent service labor sales strategy, including wage multiple and revenue recovery

  • Understanding the importance of selling maintenance programs

  • Using standard charging techniques to increase sales and satisfy customers

  • Advanced

  • Dispute and problem resolution techniques

  • Advanced time management techniques

  • Using critical thinking techniques in problem solving

  • The customer satisfaction process – WOW your customers and turn them into your fans

  • Using your customer relationship database and neuromarketing techniques to create the customer experience

  • Using emotional intelligence to become the boss your employees want to work for

  • Employee development, including hiring, on-boarding, motivating, generational differences and developing action plans

Who Should Attend?
 Is your job title listed below? If yes, register today!

 Service Supervisor
• Service Manager
• Technical Service Manager
• Service Representative
• General Service
• Customer Service and Sales Rep.
• Technical Services and Training
• Inhouse Service Rep
• Corporate Parts Manager
• Parts and Service Representative
• Branch Managers

and more!


AED Cancelation Policy: 
Refunds are not permitted within 14 business of the event unless a note is received detailing a medical emergency or other similar event. 

Event Type:Seminar
Category:Educational Seminar
Early registration ends on May 21, 2020.
Regular registration starts on May 22, 2020 and ends on Oct 06, 2020.
Late registration starts on Oct 07, 2020.
(GMT-06:00) Central Time (US & Canada)

Register for this event  

Registration Fees
Fee TypeEarlyRegularLate
 Reg Fee
Member Fee: $895.00$895.00$895.00
Non-Member Fee: $1595.00$1595.00$1595.00