As the leader for your branch location, you are responsible for people, assets, business relationships and profitability. This seminar is designed to address all the skill sets, processes, techniques and the time management skills needed to become a top performing branch manager. This program will reset your perspective and provide you with ideas, suggestions and tools to become an effective leader of people who drive the mission of creating and keeping more customers while making money doing it.

Attendees will also learn how to use new critical thinking techniques, emotional intelligence and neuromarketing to drive performance. Learn how to set better goals across departments, manage challenging situations with team members and customers and assess the operational efficiency of your branch.

Content includes:

• Financial Responsibilities
  • Delivering an expected rate of return to the business owner
  • Managing the assets of the organization
  • Protecting the organization’s data, including customer lists, customer purchase history and any data with financial value, especially to a potential competitor
  • Establishing departmental goals and budgets
  • Choosing key performance indicators (KPIs)

• Market Responsibilities
  • Understanding all market opportunities
  • Establishing & growing all market positions
  • Growing customer satisfaction and your customer base
  • Determining revenue potential
  • Wholegoods potential
  • Parts and service labor revenue potential
  • Determining market participation and closing success
  • Establishing market share goals
     
• People Responsibilities
  • Providing a clean, safe, productive and fun work environment
  • Using emotional intelligence to become the boss that people want to work for
  • Properly staffing your dealership
  • Attracting top talent
  • Understanding generational differences
  • Providing a path for growth