This seminar will allow experienced professionals to hone in on the skill-sets needed to take their parts department to the next level.
Combining the basics of financial management for profitability with new concepts of customer relationship management, neuromarketing, emotional intelligence and critical thinking techniques, this seminar will provide attendees with strategies and practical tactics that can be implemented immediately in the parts department.
Content includes:
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Six major challenges of a parts manager
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Role of a parts manager
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Basic financials and practical financial exercises
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Advanced parts key performance indicators (KPIs)
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Advanced parts processes
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Using critical thinking techniques in problem solving
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The customer satisfaction process – WOW your customers and turn them into your fans
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Using your customer relationship database and neuromarketing techniques to create the customer experience
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Using emotional intelligence to become the boss your employees want to work for
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Employee development, including hiring, on-boarding, motivating, generational differences and developing action plans
Who Should Attend?
Is your job title listed below? If yes, register today!
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• Parts Manager
• Director of Parts Operation Support
• Corporate Director of Parts
• Manager of Parts Operations
• Parts Supervisor
• Assistant Parts Manager
• Parts Sales Manager
• District Parts Manager
• Corporate Parts Manager
• Parts Marketing Manager
• Branch Managers
• General Parts Managers
• Area Parts Manager
and more!
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Do you have questions about this year's programming?
Contact AED's Senior Director of Education and Programming, Liz McCabe at 630-468-5132 or lmccabe@aednet.org.
AED Cancelation Policy:
Refunds are not permitted within 14 business of the event unless a note is received detailing a medical emergency or other similar event.