This seminar will allow experienced professionals to hone in on the skill-sets needed to take their parts department to the next level.
Combining the basics of financial management for profitability with new concepts of customer relationship management, neuromarketing, emotional intelligence and critical thinking techniques, this seminar will provide attendees with strategies and practical tactics that can be implemented immediately in the parts department.
Who Should Attend?
Six major challenges of a parts manager
Role of a parts manager
Basic financials and practical financial exercises
Advanced parts key performance indicators (KPIs)
Advanced parts processes
Using critical thinking techniques in problem solving
The customer satisfaction process – WOW your customers and turn them into your fans
Using your customer relationship database and neuromarketing techniques to create the customer experience
Using emotional intelligence to become the boss your employees want to work for
Employee development, including hiring, on-boarding, motivating, generational differences and developing action plans
Is your job title listed below? If yes, register today!
• Parts Manager
• Director of Parts Operation Support
• Corporate Director of Parts
• Manager of Parts Operations
• Parts Supervisor
• Assistant Parts Manager
• Parts Sales Manager
• District Parts Manager
• Corporate Parts Manager
• Parts Marketing Manager
• Branch Managers
• General Parts Managers
• Area Parts Manager
AED Cancelation Policy:
Refunds are not permitted within 14 business of the event unless a note is received detailing a medical emergency or other similar event.