Supervisor Essentials - Springfield, IL

Oct 17, 2017 08:30am -
Nov 01, 2017 04:30pm
Springfield, Illlinois


Event Description

This series is designed to provide critical management skills to perform duties and responsibilities required of a management member. Participants will be able to develop a clear understanding of their job responsibilities as a supervisor, gain insight into their leadership style and understand the basic skills needed to be an effective supervisor.

Each day will cover two topic modules:

Day 1:
Module 1: Cultivating Contextual Leadership

  • Identifying the responsibilities and differences between supervisors, managers and leaders
  • Discussing and understanding the expectations others have of you as a supervisor
  • Identifying the challenges you face as a supervisor
  • Doing vs. Managing – using your time effectively
  • Identifying the skill sets you need to be successful in your role
  • Introducing the skills and techniques you can use to respond to the different contexts and types of employees you will manage

Module 2: Communication and Your Personal Style

  • The role of communication in leadership
  • How communication style impacts understanding
  • Identifying the styles of others
  • Flexing your style to be more effective
  • Using active listening skills
  • The power of nonverbal communication
  • Communicating one-to-many
  • Leading effective meetings
  • Effective electronic communication

Day 2:
Module 3: Implementing Effective Motivation

  • Define motivation
  • Recognize that different people have different motivators
  • Identify the leader’s role in motivation
  • Identify seven reasons why “carrot-and-stick” motivation doesn’t work
  • Recognize the three essential elements of motivation in today’s workforce
  • Define engagement
  • Discuss how motivation and engagement are linked
  • Provide examples of how to create a motivational and engaging workplace

Module 4: High Performance Coaching

  • The components of employee performance
  • What it means to coach employees
  • Identifying coaching “targets”
  • Communicate performance expectations
  • Identify your individual coaching challenges
  • Assess the coaching needs and opportunities of individual employees
  • Identify general coaching and supervisory strategies
  • Identify “coachable moments”
  • Effectively address and discuss performance issues
  • Formulate employee coaching & development plans

Day 3:
Module 5: Mastering Conflict Resolution

  • Identify sources of conflict
  • Recognize the stages of the Conflict Cycle
  • Identify your primary response to conflict
  • Identify and select appropriate conflict management strategies
  • Use negotiation techniques to resolve conflict

Module 6: Personal Productivity

  • Personal productivity principles
  • Identifying time challenges
  • Effectively utilizing delegation
  • Managing inboxes - real and electronic
  • Organizing your actions and your workspace

Prerequisites: Managers, supervisors and leaders in all types of workplace environments.

Advanced Preparation: There is no advanced preparation for this course.

Competencies:  Interpersonal Communications, Interpersonal Skills, Decision Making, Business Acumen, Organization, Priority Setting, Problem Solving, Performance Management, Team Management, Developing Others, Conflict Management, Motivating Others, Coaching, Diversity Awareness

Delivery Method: Group-Live

Program Level: Basic

HRCI Accreditation Applied For:
Recertification Credit Hours: 19.5
Specified Credit Hours: HR

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.”


SHRM Accreditation Applied For:
Professional Development Credits awarded: 19.5
AAIM Employers’ Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Recommended CPE Credits: 23

Fields of Study: Personnel/HR, Communications, Production

Duration: 3 Full-days; 8:30 am - 4:30 pm each day
October 17, October 24 & November 1, 2017

Cost: AAIM Members:  $1224.00; Non-Members: $1680

For more information regarding refund, complaint and/or program cancelation policies, please contact AAIM’s Research and Solutions Team at 314-968-3600.​

Event Type:Public Training
Category:Leadership Development
Early registration ends on Aug 09, 2017.
Regular registration starts on Aug 10, 2017 and ends on Oct 16, 2017.
Late registration starts on Oct 17, 2017.
(GMT-06:00) Central Time (US & Canada)

Register for this event