For the past two decades or more, LEAN, Six Sigma and other process improvement initiatives have been successfully implemented in production areas to improve yield, reduce cycle time and save cost. However, since 60 to 80 percent of all costs related to meeting customer demands results from administrative or management support functions, there remains a largely untapped potential for productivity improvement in non-production areas of the enterprise. In this class, participants will learn how to apply the basic tools and techniques of process improvement to streamline and eliminate waste from office processes to achieve bottom-line savings.
At the end of this course you will be able to:
• Apply a step-by-step methodology to breakdown complex office processes to identify administrative product "value streams."
• Select the "right" process improvement technique for a given situation.
• Identify and isolate sources of office inefficiency and waste.
• Apply a systematic four-step problem solving technique to implement corrective/preventive action.
Topics that will be covered:
• The cost of poor quality and process cycle efficiency
• Waste in the office environment
• The Seven Basic Tools of Quality
• Implementing continuous improvement
Prerequisites: Business process owners, process improvement team members, quality management system personnel and process documentation specialists.
Advanced Preparation: There is no advanced preparation for this course.
Competencies: Problem Solving, Project Management
Delivery Method: Group-Live | Course Level: Intermediate to Advanced | Duration: Full day – 8:00am - 4:30pm
Continuing Education/Recertification Credits: CPE Credits, HRCI Recertification Credits and SHRM Professional Development Credits may be available for this course.