New managers and supervisors are often not prepared for the challenges that come with being responsible for managing others. Succeeding in a supervisory role requires more than operational expertise–it takes understanding the expectations others have of you, learning to balance operational and personnel demands, establishing your personal credibility and authority, and creating a productive environment.
At the end of this class you will be able to:
- identify what management and your employees expect from you as a supervisor.
- recognize specific practices that positively and negatively impact a supervisor’s success and effectiveness.
- explain the characteristics, strengths and vulnerabilities of four basic leadership styles.
- appropriately adjust your leadership style for different employees and situations.
- increase the frequency and ways in which you recognize and reward positive performance.
- assess the strengths/weaknesses of your current work group environment and identify opportunities to improve or enhance this environment.
Topics that will be covered:
- Making the Transition–Supervising, Managing and Leading Others
- Starting Out on the Right Foot–Identifying Expectations
- How Do Your People View You?
- Four Basic Leadership Styles
- Common Employee Types and How to Supervise Them
- Creative Ways to Recognize and Reward Positive Performance
- Building a Strong “Infrastructure”–the Components of a Productive, Positive Work Environment
Prerequisites: Managers, supervisors or team leaders, with direct reports, who are either transitioning into the role or have less than three years’ experience; managers/supervisors with little or no previous training.
Advanced Preparation: There is no advanced preparation for this course.
Competencies: Team Management, Interpersonal Skills, Motivating Others
Delivery Method: Group-Live
Program Level: Basic
Recertification Credit Hours: 7.5
Specified Credit Hours: HR
“The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.”
Professional Development Credits awarded: 7.5
||AAIM Employers’ Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
Recommended CPE Credits: 9
Fields of Study: Personal Development, Communications, Personnel/HR
Duration: Full-day – 8:00 am - 4:30 pm
Member Cost: $425; NonMember Cost: $625
For more information regarding refund, complaint and/or program cancelation policies, please contact AAIM’s Research and Solutions Team at 314-968-3600.