Supervisor Essentials
As a supervisor, you are only as good as your people and the work they produce. This series course is designed to provide critical management skills to perform duties and responsibilities required of a management member. Participants will be able to develop a clear understanding of their job responsibilities as a supervisor, gain insight into their leadership style, and understand the basic skills needed to be an effective supervisor.

Each day will cover two topic modules:

Day 1:

Module 1: Cultivating Situational Leadership
 • Leadership expectations of you as a supervisor
 • Your team's expectations
 • Role & responsibilities

Module 2: Communication and Your Personal Style
 • Communication models and assumptions
 • Your communication style
 • Recognizing the styles of others
 • Listening skills

Day 2:

Module 3: Implementing Effective Motivation
 • Creating a motivational environment
 • Solving motivation problems
 • Principles of rewards, reinforcement, and punishment

Module 4: High-Performance Coaching
 • What is coaching and why is it important?
 • Tips & techniques for preparing and writing coaching plans & conducting coaching sessions
 • Setting better performance goals

Day 3:

Module 5: Mastering Conflict Resolution
 • Recognizing the sources of conflict
 • Defusing negative behavior
 • Conflict Style Inventory: How your style contributes to the cycle of conflict in your team
 • The process for resolving conflicts

Module 6: Personal Productivity
 • Personal productivity principles
 • Identifying time challenges
 • Effectively utilizing delegation
 • Managing inboxes – real and electronic
 • Organizing your actions and your workspace

Prerequisites: Managers, supervisors and leaders in all types of workplace environments.

Advanced Preparation: There is no advanced preparation for this course.

Competencies: Interpersonal Communications, Interpersonal Skills, Decision Making, Business Acumen, Organization, Priority Setting, Problem Solving, Performance Management, Team Management, Developing Others, Conflict Management, Motivating Others, Coaching, Diversity Awareness

Fields of Study: Personnel/HR, Communications, Production

Delivery Method: Group-Live | Course Level: Basic | Duration: Three (3) Full days: 8:00am - 4:30pm

Continuing Education/Recertification Credits: CPE Credits, HRCI Recertification Credits and SHRM Professional Development Credits may be available for this course.