Your Role as a Supervisor
New managers and supervisors are often not prepared for the challenges that come with being responsible for managing others. In this course, participants will learn that succeeding in a supervisory role requires more than operational expertise – it takes understanding the expectations others have of you, learning to balance operational and personnel demands, establishing your personal credibility and authority, and creating a productive environment.
At the end of this course you will be able to:
• Identify what management and your employees expect from you as a supervisor.
• Recognize specific practices that positively and negatively impact a supervisor’s success and effectiveness.
• Explain the characteristics, strengths and vulnerabilities of four basic leadership styles.
• Appropriately adjust your leadership style for different employees and situations.
• Increase the frequency and ways in which you recognize and reward positive performance.
• Assess the strengths/weaknesses of your current work group environment and identify opportunities to improve or enhance this environment.
Topics that will be covered:
• Making the Transition – Supervising, Managing and Leading Others
• Starting Out on the Right Foot – Identifying Expectations
• How Do Your People View You?
• Four Basic Leadership Styles
• Common Employee Types and How to Supervise Them
• Creative Ways to Recognize and Reward Positive Performance
• Building a Strong “Infrastructure” – the Components of a Productive, Positive Work Environment
Prerequisites: Managers, supervisors or team leaders, with direct reports, who are either transitioning into the role or have less than three years’ experience; managers/supervisors with little or no previous training.
Advanced Preparation: There is no advanced preparation for this course.
Field of Study: Team Management, Interpersonal Skills, Motivating Others
Delivery Method: Group-Live | Course Level: Basic | Duration: Full day – 8:00am - 4:30pm
Continuing Education/Recertification Credits: CPE Credits, HRCI Recertification Credits and SHRM Professional Development Credits may be available for this course.