Conflict in the workplace can be detrimental to organizational success. In this course, participants learn methods to assess the type of conflict being faced and methods to diffuse it. Participants will work through individual conflict situations applying these methods and learn to manage the kinds of conflict that are not productive.
At the end of this course you will be able to:
- Recognize what escalates and de-escalates conflict.
- Learn and be able to choose among conflict resolution styles.
- Recognize destructive and constructive behaviors and communication skills.
- Review how to use the power of results-oriented trust behaviors and relationship building.
- Use understanding of normal working style differences to influence in new ways.
- Practice a conflict resolution process including identifying mutual gains and focusing on desired outcomes.
Topics that will be covered:
- Defining Conflict, Conflict Styles, and Sources of Conflict
- The Path Escalating and De-escalating of Conflict
- Levels of Intensity: Differences, Misunderstandings, Disagreements, Discord, and Polarization
- Basic Anatomy of Emotional Reactions
- Destructive and Constructive Behaviors
- Constructive and Destructive Communication Skills
- Normal Working Style Differences
- The Role of Trust, Relationship Building, and Apologizing
- Guiding Principles for Conflict Management
- Using Mutual Understanding and Outcome Directed Thinking
- Conflict Resolution Process
Advanced Preparation: There is no advanced preparation for this course.
Field of Study: Conflict Management
Delivery Method: Group-Live | Course Level: Basic | Duration: Half-day: 8:00 am - 12:00 pm
Continuing Education/Recertification Credits: CPE Credits, HRCI Recertification Credits and SHRM Professional Development Credits may be available for this course.
Cancellation/Reschedule and Inclement Weather Policies can be found at https://aaimea.org/cancellation-policy/