As a Sales Team member, one of the greatest challenges is to create some rapport with clients so that you can not only provide appropriate services but understand what they value most. This course provides valuable insights that will help you consider various Customer Types, tailor your message appropriately, and build rapport with all members of the sales process.
At the end of the course, you will be able to:
Identify the differences between the 4 Customer Types
Tailor your communication to fit either an individual or group with Customer Types in mind
Understand practical ways to communicate with Gatekeepers, Influencers, and Decision Makers