Assertive Communication Skills

Sep 28, 2017 08:00am -
Sep 28, 2017 04:30pm


Event Description

To be successful in today’s challenging workplace you must be able to speak up, be taken seriously, and not offend others. Whether passive or aggressive, this course will help you learn how to build confidence, speak up, and get your point across without being pushy and overbearing. It will help develop your communication skills for interpersonal and professional success.

At the end of this class you will be able to:

  • speak, write and behave in an assertive rather than passive or aggressive way.
  • project a confident image that earns respect.
  • use tactful ways to persuade and influence people.
  • handle disagreements in a smooth, non-threatening way.
  • say "No" without feeling guilty or creating resentment.

Topics that will be covered:

  • “Passive, Assertive, Aggressive - What's the difference?”
  • Overcoming mental roadblocks while building confidence
  • Relationship strategies that build rapport and help overcome personality conflicts
  • Key communication skills that help you get what you need, when you need it
  • Exercises to build your assertive abilities fast

Prerequisites: Business professionals, team leaders, customer service and sales representatives who are seeking that extra edge in day-to-day situations to get the job done, get what you want, build better relationships, earn respect and improve career prospects.

Advanced Preparation: There is no advanced preparation for this course.

Competencies: Interpersonal Communication, Agility, Leadership, Conflict Management, Customer Focus

Delivery Method: Group-Live

Program Level: Basic to Intermediate

HRCI Accreditation:
Recertification Credit Hours: 7.5
Specified Credit Hours: HR

“The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.”


SHRM Accreditation:
Professional Development Credits awarded: 7.5
AAIM Employers’ Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Recommended CPE Credits: 9

Fields of Study: Communications, Personal Development

Duration: Full-day – 8:00 am - 4:30 pm

Member Cost:  $425; NonMember Cost: $625

For more information regarding refund, complaint and/or program cancelation policies, please contact AAIM’s Research and Solutions Team at 314-968-3600.​

Event Type:Public Training
Category:Professional Development
Early registration ends on Aug 24, 2016.
Regular registration starts on Aug 25, 2016 and ends on Sep 27, 2017.
Late registration starts on Sep 28, 2017.
(GMT-06:00) Central Time (US & Canada)

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Registration Fees
Fee TypeEarlyRegularLate
 Public Education
Member Fee: $425.00$425.00$425.00
Non-Member Fee: $625.00$625.00$625.00