Assertive Communication Skills

Jan 30, 2018 08:00am -
Jan 30, 2018 04:30pm
St. Louis


Event Description

Assertive Communication Skills

To be successful in today’s challenging workplace you must be able to communicate effectively and efficiently. This course teaches key communication skills that helps you speak, write, and behave in an assertive way, provides key strategies for overcoming mental roadblocks while building confidence, and gives you relationship strategies that build rapport and help overcome personality conflicts.

At the end of this class you will be able to:
 • Speak, write and behave in an assertive rather than passive or aggressive way.
 • Project a confident image that earns respect.
 • Use tactful ways to persuade and influence people.
 • Handle disagreements in a smooth, non-threatening way.
 • Say "No" without feeling guilty or creating resentment.

Topics that will be covered:
 • “Passive, Assertive, Aggressive - What's the difference?”
 • Overcoming mental roadblocks while building confidence
 • Relationship strategies that build rapport and help overcome personality conflicts
 • Key communication skills that help you get what you need, when you need it
 • Exercises to build your assertive abilities fast

Prerequisites: Business professionals, team leaders, customer service and sales representatives who are seeking that extra edge in day-to-day situations to get the job done, get what you want, build better relationships, earn respect and improve career prospects.

Advanced Preparation: There is no advanced preparation for this course.

Field of Study: Interpersonal Communication

Delivery Method: Group-Live | Course Level: Overview | Duration: Full day – 8:00am - 4:30pm

Continuing Education/Recertification Credits: CPE Credits, HRCI Recertification Credits and SHRM Professional Development Credits may be available for this course.

Event Type:Public Training
Category:Professional Development
Early registration ends on Nov 15, 2017.
Regular registration starts on Nov 16, 2017 and ends on Jan 29, 2018.
Late registration starts on Jan 30, 2018.
(GMT-06:00) Central Time (US & Canada)

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Registration Fees
Fee TypeEarlyRegularLate
Member Fee: $405.00$405.00$405.00
Non-Member Fee: $505.00$505.00$505.00