Oct 17, 2017 08:00am -
Nov 07, 2017 12:00pm
St. Louis


Event Description

Leading a work team requires special skills – different than the technical skills you already have. You worked hard and did a good job to get where you are, but making the transition from team member to lead can be challenging in new ways. Now you are (or will be) in charge and directing the work of others who could be former coworkers and friends. While you may still do the same tasks that they perform, you are also responsible for getting things done through others and building productive relationships. As a work lead, your team’s success is your success.

That is why this training program offers four half-day sessions to help you understand your new responsibilities, develop your leadership skills, and discover effective ways to communicate, motivate and coach others on the job.

You will learn how to reduce any fears or frustrations you may be feeling while gaining greater respect from the people you lead. Most importantly, you will also prove to everyone and yourself that you are the kind of leader that people want to follow.

Day 1 - Role of a Lead Person:
In this session you will explore your roles as a lead and how the responsibilities have changed from being an individual contributor to one that guides and oversees work done by others.
At the end of this session you will be able to:

  • Define the differences between a lead and a supervisor’s roles and responsibilities.
  • Understand what your boss and your team expect from you.
  • Overcome typical challenges when moving from peer to lead.
  • Get to know your team and help them work together.
  • Identify strategies required to take charge and be an effective leader.
  • Adapt a leadership style to fit the situation.
  • Avoid common pitfalls of leadership and empowerment.


Day 2 - Communication Skills:
How easy or difficult a new leadership role turns out depends to a large part on that person’s ability to communicate effectively. In this session you will be introduced to several key ways that leaders communicate clearly and effectively to take charge without being overbearing.
At the end of this program you will be able to:

  • Define effective communication.
  • Use the key principles and tips for effective communication.
  • Describe the pros and cons of your current communication style.
  • ‘Flex’ your style to build rapport and keep tension down.
  • Recognize the power of non-verbal messages.
  • Use active listening techniques to remove barriers to understanding.
  • Follow proven guidelines for running team meetings.


Day 3 - Motivational Skills:
One key to your success is to know how to keep employees motivated or stimulate less productive ones. By knowing more about the motivation of others, you can meet business goals and performance expectations through the people you lead. In this session you will have an opportunity to focus on how you communicate, treat, and energize employees to do their best work.
At the end of this program you will be able to:

  • Assess your own motivational drivers.
  • Use techniques to keep yourself motivated and avoid burn-out.
  • Describe the principles of rewards, reinforcement and punishment.
  • Use your understanding of needs and values to increase employee commitment.
  • Identify de-motivators and ways to counteract them.
  • Help your team overcome resistance to change.


Day 4 - Coaching and Feedback:
As a lead, you are expected to give your team members feedback and help coach them for better results. Coaching is an effective blend of clear expectations, monitoring, feedback, and ongoing communication. These are essential skills for all leads. Those who master these skills become extremely valuable to their team and the organization.
At the end of this program you will be able to:

  • Define effective coaching.
  • Contribute to the three components of managing employee performance.
  • Communicate clear performance expectations.
  • Identify general coaching strategies based on an employee’s skill and motivation levels.
  • Match your coaching style to the employee’s development needs.
  • Provide feedback in a positive and constructive way.
  • Plan and conduct on-the-job training.


Prerequisites: Both new and experienced working leaders from office, manufacturing, and service organizations who are not officially “supervisors” or “management” employees.

Advanced Preparation: There is no advanced preparation for this course.

Competencies:  Interpersonal Communications, Leadership Communication, Motivating & Developing Others, Performance Management

Delivery Method: Group-Live

Program Level: Basic to Intermediate

HRCI Accreditation:
Recertification Credit Hours: 14
Specified Credit Hours: HR

“The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.”


SHRM Accreditation:
Professional Development Credits awarded: 14
AAIM Employers’ Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

Recommended CPE Credits: 18

Fields of Study: Personal Development, Communications, Personnel/HR

Duration: Four half-days – 8:00 am - 12:00 noon 
Oct. 17, Oct. 24, Oct. 31 & Nov. 7, 2017

Member Cost: $1228; NonMember Cost: $1628

For more information regarding refund, complaint and/or program cancelation policies, please contact AAIM’s Research and Solutions Team at 314-968-3600.​

Event Type:Public Training
Category:Leadership Development
Early registration ends on Sep 05, 2016.
Regular registration starts on Sep 06, 2016 and ends on Oct 16, 2017.
Late registration starts on Oct 17, 2017.
(GMT-06:00) Central Time (US & Canada)

Register for this event  

Registration Fees
Fee TypeEarlyRegularLate
 Public Education
Member Fee: $1228.00$1228.00$1228.00
Non-Member Fee: $1628.00$1628.00$1628.00