Behavioral Interviewing Skills
Hiring the right person for the job is instrumental in today’s ever-changing business world. In this class, you will learn how to use the behavioral interviewing process; a method based on the theory that past behavior is the best predictor of future behavior. You will learn how to gather more in-depth knowledge about applicants, make more informed hiring decisions, and select the best candidates for open positions.
At the end of this course you will be able to:
• Write and ask behavioral interviewing questions to gather detailed information about a candidate’s past experience.
• Write and ask interview questions that directly relate to the knowledge and skills you need.
• Establish professional rapport with candidates.
• Use active listening skills to hear all that a candidate is saying.
• Summarize the information gained through multiple interviews to differentiate between multiple candidates.
Topics that will be covered:
• Overview of the Behavioral Interviewing Process
• The Cost of Bad Hires
• The Structure of a Behavioral Interview
• Writing Effective Interview Questions and Probes
• Conducting a Legally “Safe” Interview
• Questioning and Listening Skills
• Summarizing Interview Information and Making Selection Decisions
Prerequisites: Individuals who are new to interviewing and hiring or who have not used a behavioral interviewing process in the past. Techniques taught are suitable for interviewing entry-level to middle-management candidates.
Advanced Preparation: If possible, please bring with you to course a job description and copy of your interview guide or format that you have used in the past.
Field of Study: Staffing
Delivery Method: Group-Live | Course Level: Intermediate | Duration: Full day – 8:00am - 4:30pm
Continuing Education/Recertification Credits: CPE Credits, HRCI Recertification Credits and SHRM Professional Development Credits may be available for this course.