Supervisor Spotlight Series: Retaining & Promoting Supervisors in the New Age of Customer Care

THU , DEC 16, 2021 | 1 – 2pm CT | A Central Region Virtual Event

Recruiting contact center supervisors who meet the advanced qualifications facing today’s CX professionals is difficult– but retaining these key players is even more challenging. How are your fellow SOCAP leaders keeping supervisors engaged when they aren’t face to face every day? Has anyone unlocked the secret to effective promotional opportunities? What are today’s key motivational factors (pay, time off, incentives) and how are supervisors handling the stress of today’s omni-channel, hybrid contact centers? Join in this open and moderated conversation with fellow SOCAP members and hear from your peers what’s working for them! SOCAP Members FREE | Non-Members $25