Committee Details


Customer Service Subcommittee


Committee Description

Primary purpose is to oversee and recommends programing and services to members to enhance or recognize efforts in customer services.

Committee Leadership

Ms. Jackie Pratt
(Chair)
Director of Integrated Resources & Communications
Shrewsbury Electric and Cable Operations
Shrewsbury, MA
United States

Ms. Lily Burgess
(Member)
Office Manager
Town of Stowe Electric Department
Stowe, VT
United States

Mr. Eric R. Grover
(Member)
Office Manager
Rowley Municipal Lighting Plant
Rowley, MA
United States

Ms. Laurel Kuplin
(Member)
HR, Operations and Engineering Administrator
New Hampshire Electric Cooperative, Inc.
Plymouth, NH
United States

Dylan Lewellyn
(Member)
Strategic Project Manager
Ipswich Municipal Light Department
Ipswich, MA
United States

Ms. Jennifer O. Ready
(Member)
Billing Specialist
Taunton Municipal Lighting Plant
Taunton, MA
United States

Ms. Ruth Swift
(Member)
Customer Service Center Manager
Norwich Public Utilities
Norwich, CT
United States

Ms. Shayna Williams
(Member)
Member Solutions Supervisor
New Hampshire Electric Cooperative, Inc.
Plymouth, NH
United States

Ms. Wendy Esche
(Staff Liaison 1st)
Director of Marketing, Communications and Events
Northeast Public Power Association
Littleton, MA
United States

Ms. Jacqueline Campbell
(Staff Liaison 2nd)
Member Services Coordinator
Northeast Public Power Association
Littleton, MA
United States