As the leader for your branch location, you are responsible for people, assets, business relationships, and profitability. This course is designed to address all the skill sets, processes, techniques, and even the time management skills to become a top performing branch manager. This program will reset your perspective in giving you ideas, suggestions, and tools to become that top performing leader of people to drive the mission of creating and keeping more customers while making money doing it.
Attendees will also learn how to use new critical thinking techniques, emotional intelligence and neuromarketing to drive performance. Learn how to set better goals across departments, manage challenging situations with team members and customers and assess the operational efficiency of your branch.
- Financial Responsibilities
Delivering an expected rate of return to the business owner
Managing the assets of the organization
Protecting the organization’s data, including customer lists, customer purchase history and any data with financial value, especially to a potential competitor
Establishing departmental goals and budgets
Choosing key performance indicators (KPIs)
- Market Responsibilities
- Understanding all market opportunities
- Establishing & growing all market positions
- Growing customer satisfaction and your customer base
- Determining revenue potential
- Wholegoods potential
- Parts and service labor revenue potential
- Determining market participation and closing success
- Establishing market share goals
- People Responsibilities
- Providing a clean, safe, productive and fun work environment
Using emotional intelligence to become the boss that people want to work for
Properly staffing your dealership
Attracting top talent
Understanding generational differences
Providing a path for growth
Who Should Attend?
- Branch Manager
- General Manager
- Territory Manager
- Regional Manager
- Asset Manager
- Operations Manager
AED Cancelation Policy:
Refunds are not permitted within 14 business of the event unless a note is received detailing a medical emergency or other similar event.