This DVD was recorded in 2013 and runs for approximately 16 minutes.
It used to be when someone received bad service, they would tell a few friends... now, they tell the world.
You can't help but notice that almost everything we do now has a chance of being recorded, reviewed and presented to the entire planet. Without question, customers are making their buying decisions based on what they see online.
This new kind of customer feedback puts service providers in a very vulnerable position, but there is something you can do about it.
The Customer Service Gone Viral training video shows how to avoid customer service problems that lead to negative feedback. The Customer Service Gone Viral video's host guides viewers through a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, rants and blogs. Each problem in the Customer Service Gone Viral training program is followed by a practical, real world solution.
Customer Service Gone Viral not only shows you how to avoid becoming an embarrassing internet sensation - it also demonstrates how to provide excellent service that will lead to rave reviews.
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